Complaints Process

At ADR Financial Services our clients best interests are at the heart of everything we do, and we strive to give you the best possible advice, however if you are unhappy with our service or believe there is something we could have done differently or better then please speak to us and give us the opportunity to address your concerns.

If you wish to register a formal complaint, please contact us in writing by e-mail at

• “Complaints Manager”
• Benchmark Capital Limited
• Broadlands Business Campus
• Langhurstwood Road
• West Sussex
• RH12 4QP
•  
• complaints@benchmarkcapital.co.uk
• 01403 334455

How we will handle your complaint

• We will promptly acknowledge receipt of your complaint in writing.
• Your complaint will be impartially and thoroughly investigated by us.
• We will keep you updated on the progress of our investigation.
• We will provide you with a letter detailing the outcome of our investigations within eight weeks. If we can't do this, we will tell you why this hasn't been possible and explain the next steps that you can take.

Financial Ombudsman Service

If you remain unhappy with the decision you may have a right to refer your complaint to the Financial Ombudsman Service. You can also refer your complaint if it has not been resolved within eight weeks.

Their contact details are:

• The Financial Ombudsman Service
• Exchange Tower
• London
• E14 9SR
•  
• complaint.info@financial-ombudsman.org.uk
• 0800 023 4567
• www.financial-ombudsman.org.uk